General Manager

Role Description:

The General Manager will report to the Vice President, Retail Operations and is responsible for the overall performance of Capilano Mall and Northwoods Village including financial, physical, team leadership, tenant relations, guest services and risk management. The successful candidate will join the QuadReal Retail Experience group, a forward-thinking dynamic group of industry experts focused on providing exceptional service for tenants and shoppers while demonstrating industry-leading environmental, social and governance stewardship. Totaling 5.2 million square feet and $3 billion in market value, the QuadReal retail portfolio includes best-in-class shopping centres such as Oakridge Shopping Centre, Bayview Village Shopping Centre, Willowbrook Shopping Centre, Marche Central along with several open community centres and mixed-use properties currently in the development phase.

Responsibilities:

• Oversee management and operation of an enclosed regional shopping centre of approximately 425,000 square feet.
• Oversee management and operation of a grocery anchored open air shopping centre of approximately 65,000 square feet.
• Provide leadership for the Capilano team and support growth, development & successorship of key staff through direct mentoring and skill set alignment across team.
• Manage the day-to-day operations of Capilano Mall and Northwoods Village and successfully execute the approved business plans.
• Provide strategic direction in the development and preparation of the annual revenue, expense, and capital budgets considering the asset objectives, capital resources, and operational requirements. 
• Ensure continued outstanding presentation of our interior and elevate our exterior curb appeal.
• Drive and support strong collaborative relationships between operations, leasing, marketing, and asset management. Foster such collaboration with open, clear and transparent communication.
• Ensure Capital and leasing projects are executed according to budget on schedule.
• Implement and maintain sustainability initiatives in line with QuadReal’s goals, focusing on energy reduction and efficient operation of buildings; ensure compliance with government regulations, occupational health and safety standards and achievement of maintenance/life safety standards.
• Lead and mentor the property team and oversee recruitment, training and development, engagement, and performance management, ensuring employees understand and align with QuadReal’s culture and values.
• Lead and mentor the team towards a commitment and passion for exceptional guest services.
• Manage and maintain excellent relationships with community stakeholders.
• Maintain, manage, and communicate key metrics including tenant sales, traffic, and other quantitative/qualitative analytics and provide contextual review and analysis.
• Partner with corporate resources to ensure compliance and mitigation in Risk Management, including OH&S, insurance, environmental management and event risk.
• Manage the Capital Planning Program for the property using QR practices and processes in collaboration with VP and Operations Manager
• Other duties as assigned.

Experience and Qualifications:

• Minimum of 5 to 7 years’ experience managing comparable regional retail centre(s)
• Post-secondary degree in Business Administration or Urban Planning is preferred, in addition to courses in Commercial Property Management (ICSC or CPM)
• Valid BC Property Management License (BCSFA) or other Canadian jurisdiction with ability to transfer.     
• Demonstrated acumen and interest in the Retail industry.
• Sustainability – Experience with BOMA BEST, LEED EB:OM or other sustainable programs an asset.
• Strong leadership, organizational, and multi-tasking skills.
• Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants, and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals
• Proven analytical and creative problem-solving skills.
• Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented
• Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Advanced knowledge of Word, Excel, and PowerPoint, and working knowledge of Yardi accounting system beneficial.

The expected annualized base salary range for this role is $115,000-$120,000.