Event Policies
Event Registration Cancellation Policies
How to Cancel Tickets:
Please cancel tickets by sending an email to [email protected] by the date stated in that particular event’s cancellation policy (in the online Events Calendar, click on the name of the event, and the policy is at the bottom). The amount of notice required varies based on the type of event and the venue.
Late Cancellation Policy for Less Than Eight Tickets:
Organizations that request to cancel less than eight tickets after the cancellation deadline are required to pay the full cost of the tickets.
Late Cancellation Policy for Over Eight Tickets:
Organizations that request to cancel eight or more tickets after the cancellation deadline are required to pay the full cost of the tickets plus a $100 administrative fee.* If BOMA BC is able to re-sell the tickets, only the cost of the un-sold tickets will be charged, along with the administration fee.
Why There are Cancellation Policies:
Venues require BOMA to provide a guaranteed number of attendees well in advance, so they know how much food to purchase and the amount of staff to hire. If BOMA's attendance numbers drop below the guaranteed number, BOMA is still required to pay for the un-used seats/tickets. When a group of eight or more cancels it also requires the floor plan to be adjusted, which can cause disruption if a seating plan has been professionally printed.
We appreciate your understanding!
*for the time and effort to attempt to fill the seats, and administrative work associated with changing the venue’s event plan, printing new registration lists and making new name badges.
Event Code of Conduct
At BOMA BC, we strive to create events that are welcoming, safe, and respectful for everyone. This Code of Conduct applies to all BOMA BC events. It applies to all members, guests, vendors, sponsors, and speakers.
Purpose
The purpose of this Code of Conduct is to ensure a safe, respectful, and welcoming environment for all participants at BOMA BC events. We are committed to fostering an inclusive community where everyone feels valued and respected.
Expected Behavior
- Be Respectful: Treat everyone with kindness and respect. Be polite, listen to others, and avoid offensive or hurtful language.
- Be Inclusive: Make sure everyone feels welcome. Discrimination or exclusion based on race, gender, age, disability, or other personal characteristics is not allowed.
- Act Professionally: Always maintain a professional attitude. Be mindful of how your behavior reflects on you, your company, and BOMA BC.
- Responsible Alcohol Use: If alcohol is served, drink responsibly. Ensure your behavior always stays appropriate and respectful.
- Be Safe: Always be aware of the safety of others and yourself. Report unsafe or inappropriate situations to event organizers.
- Respect Privacy and Confidentiality: Do not share any confidential or sensitive information you learn at BOMA BC events without permission. Respect the privacy of others, including taking and sharing photos or videos.
Unacceptable Behavior
The following actions are not allowed at any BOMA BC event:
- Harassment, bullying, or intimidation
- Discrimination based on race, gender, age, disability, or other personal characteristics
- Inappropriate physical contact or unwanted attention
- Excessive drinking or drug use
- Disruptive or unsafe behavior
- Sharing private information or taking photos without permission
Examples of Misconduct: This includes verbal abuse, inappropriate jokes, offensive gestures, unwelcome flirting, or interrupting speakers or sessions.
Bystander Responsibility
If you witness behavior that violates this Code of Conduct, we encourage you to step in if it is safe to do so or report the behavior to a BOMA BC staff member or event organizer. Everyone has a role in ensuring a positive and respectful event environment.
Reporting a Concern
If you experience or witness behavior that goes against this Code of Conduct, please report it to a BOMA BC staff member or event organizer as soon as possible. Your concern will be taken seriously, and we will address the situation discreetly.
If you prefer to remain anonymous when reporting a concern, you can do so through our online form. We will investigate all reports thoroughly.
Investigation Process
When a report is made, BOMA BC will promptly investigate the matter. This may include speaking with the individuals involved, reviewing any available evidence, and consulting with third parties if needed. All investigations will be handled confidentially, and decisions will be made fairly and objectively.
No Retaliation
BOMA BC prohibits retaliation against anyone who raises a concern or reports misconduct. Any form of retaliation will be treated as a serious violation of this Code of Conduct.
Consequences of Misconduct
If someone is found to have broken this Code of Conduct, they may face consequences, including:
- A verbal or written warning
- Being asked to leave the event
- Being banned from future BOMA BC events
- A suspension or cancellation of membership
The severity of the consequences will depend on the nature of the violation.
Appeal Process
If a member disagrees with a decision made about their behavior, they have the right to appeal. The appeal must be submitted in writing to BOMA BC within 14 days of the decision. An independent committee will review the appeal and make a final decision.
By attending BOMA BC events, all members and their guests agree to follow this Code of Conduct. We appreciate your cooperation in creating a positive and respectful environment for everyone.
Payments Policy
Payments under $500 are required to be paid by credit card
Privacy Policy
Introduction
The Building Owners and Managers Association of BC (BOMA BC) is committed to protecting the privacy of our members, partners, and visitors. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Canadian Standards Association’s Model Code for the Protection of Personal Information. This policy applies to members and other individuals who provide personal information to BOMA BC directly and through the BOMA BC website.
1. Accountability
BOMA BC is responsible for the personal information under its control. BOMA BC has designated BOMA BC’s President as our Privacy Officer, who is accountable for our compliance with this policy and applicable privacy laws. Questions, concerns or complaints about this policy may be directed to the Privacy Officer at:
BOMA BC
2200 – 555
West Hastings Street
Vancouver, BC
V6B 4N6
Tel: 604.684.3916
[email protected]
At times, the Privacy Officer may designate other individuals to act on their behalf.
2. Identifying Purposes
BOMA BC collects personal information to provide and improve our services, communicate with our members, and comply with legal requirements. The purposes for which personal information is collected will be identified before or at the time of collection. Personal information may be disclosed to third parties for the fulfillment of any of the purposes identified above, or as otherwise permitted or required by law. If BOMA BC intends to disclose your personal information for other purposes, we will seek your consent.
Where personal information is disclosed to third parties for the fulfillment of any purposes identified above, BOMA BC makes all reasonable efforts to ensure that the third party has appropriate security procedures in place for the protection of the personal information being transferred.
3. Consent
BOMA BC will obtain your consent before collecting, using, or disclosing your personal information, except where required or permitted by law. Consent can be provided in various forms, including written, electronic, or verbal agreement.
You may refuse or withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. Your refusal to provide or withdraw consent may impact our ability to provide services to you. For example, if you are a member, your decision to withhold or withdraw information may impact your ability to meet BOMA BC’s membership requirements.
You may refuse or withdraw your consent by contacting us. Our staff will explain your options and any consequences of refusing or withdrawing consent and will record your choices.
4. Limiting Collection
BOMA BC will only collect personal information that is necessary for the purposes identified. Information will be collected by fair and lawful means.
5. Limiting Use, Disclosure, and Retention
Personal information will only be used or disclosed for the purposes for which it was collected, unless you have consented otherwise or as required by law. BOMA BC will retain personal information only as long as necessary to fulfill those purposes.
6. Accuracy
BOMA BC will make reasonable efforts to ensure that personal information is accurate, complete, and up to date as necessary for the purposes for which it is to be used. If you find any inaccuracies in our information, please inform us and we will make the appropriate corrections promptly. In some cases, BOMA BC relies on you to ensure that certain information about you, such as your mailing address and telephone number, is current, complete, and accurate.
7. Safeguards
BOMA BC will protect personal information with appropriate security measures to prevent unauthorized access, disclosure, copying, use, or modification. These measures include physical, organizational, and technological safeguards.
8. Openness
BOMA BC will make information about our privacy policies and practices readily available to individuals. This includes providing contact information for our Privacy Officer.
9. Individual Access
Upon request, BOMA BC will inform you of the existence, use, and disclosure of your personal information and provide access to that information. You have the right to challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance
You may address any concerns regarding our compliance with this policy to our Privacy Officer.
